Support

Email support@nimblhq.com and we’ll get back to you within one business day. Please don’t include patient information.

For providers (the app)

How long does credential verification take?

Usually within a business day of uploading. You can browse shifts while we check; applying needs the credentials a shift requires. If we can’t verify a document, the Credentials tab says why and you can upload a new one.

When do I see the facility’s name and address?

Before you’re accepted you see a general description and area. The facility’s name appears when they accept you, and the address, arrival details and contact when you confirm the booking.

What if I need to cancel?

Cancel from the booking screen as early as you can and give a reason. The facility is told right away. Late cancellations count toward your reliability record.

How do I submit my hours?

After a confirmed shift starts, open it from My Shifts and add your start and end times for each day worked. The facility approves them or sends them back with a note.

I’m not getting notifications.

Check that notifications are allowed for Nimbl in your phone’s settings and in the app’s Profile tab.

How do I delete my account?

In the app: Profile → Delete account. Or on the web: delete your account.

For facilities (the portal)

How long does facility verification take?

Usually within a business day. You can set up your profile and team while we check.

How do I add my team?

Owners can invite people from the Team page. They get an email with a link to create their account and accept.

What does it cost?

Posting is free. A service fee is added on top of the provider’s rate for approved hours; the fee is shown when you post a shift. See For facilities.

Company

Nimbl is operated by Amphora LLC, Arizona. See our privacy policy and terms.